21 Century Assistance Center is available 24-hours a day, 7 days a week.

  • Toll-Free – 1-877-882-2957 (within Canada & USA)
  • Collect – 1-519-251-7856 (Canada)



Notify our Assistance Center Prior making a claim.

In case of a medical emergency, you or someone on your behalf has to notify Assistance Center prior to making a claim, if it is possible. Failure to contact 21 Century will reduce the payable insurance premiums by 20%, which you will have pay out of pocket to a medical specialist or a facility you have received medical treatment at.



Please note that a late claim fee of $100 per claim will apply if you do not notify the Emergency Assistance Center of a claim within 24 hours of occurrence.



In order to file a claim, you will need to submit the following:

  • Complete Claim Form;
  • Policy Number;
  • Proof of all travel dates (airplane ticket, passport or visa);
  • Original itemized medical receipts, bills and invoices;
  • Proof of payment, in case you have paid for the claim;
  • Complete medical and hospital records;
  • If it was a motor vehicle accident, submit a copy of a police report;
  • If a claim is under Accidental Death & Dismemberment, you need to submit:
  • Police, autopsy or coroner’s report;
  • Medical Records;
  • Death Certificate;
  • Detailed instructions on how to make a claim are outlined in the Policy Wording.



Detailed instructions on how to make a claim are outlined in the Policy Wording.

Please contact us at 1-800-455-7337 ext. 4007 if you have any questions or concerns.


If you need help, or to submit a claim for death, disability or critical illness, please contact our Client Services team:



Mailing address:

Assumption Life
770 Main St. PO Box 160
Moncton, NB E1C 8L1


We require the Will when the policy is payable to the estate**

Claims Health insurance products:

Claims Life and disability insurance products:

If you have a medical emergency while abroad and your individual travel insurance policy includes coverage for emergency medical care contact Blue Cross travel assistance immediately. The numbers to call to reach this 24/7 service are as follows:


The numbers to call to reach this 24/7 service are as follows:



If you cannot reach us, please complete and sign the claim form, and email it to claims@canassistance.com. Remember to include the required supporting documents.


If you cannot reach our travel assistance service, do what is medically necessary to stabilize your situation (e.g., go to a nearby clinic or hospital or contact local emergency services). Once you have been taken care of, call our travel assistance service as soon as possible.

 

Please note that travel insurance for emergency medical care does not cover you if you experienced COVID-19 symptoms prior to your departure.


If you are on a trip and want to interrupt or change it contact Blue Cross travel assistance immediately to submit a trip interruption request. 


Travel assistance staff will analyze your situation and determine if you are eligible for reimbursement. 


If the borders of the country you are visiting close before you have had a chance to plan your return, promptly contact our customer service department at 514 905-5050 or 1 855 599-5050 to extend your individual travel insurance policy. Make sure you do so before the policy expiry date.

In order to make an insurance claim, you must be the insured, beneficiary or executor of the estate.



BMO Insurance claim:



Reach out to us when you want to make a claim by Phone

  • 1-855-587-8995
  • Monday – Friday, 8 a.m. – 5 p.m. (ET)

 

If you bought your insurance through an independent advisor:

  • 1-866-355-8855


Checklist: Information you’ll need to provide when you call us:

  • Policy number
  • Name of insured, beneficiary or beneficiaries
  • Cause of disability or death
  • If it’s a life insurance claim, place of death



BMO Travel insurance claims: 



To make a claim and for assistance before your departure or during a medical emergency while travelling, call Allianz Global Assistance:

  • Toll-free within North America: 1-877-807-7806
  • Call collect from anywhere else: 1-519-342-4947



BMO Creditor insurance claims:
  • To file a claim on a BMO Loan, Mortgage, Line of Credit or Commercial Lending Product, contact your local branch
  • To file a claim if you have BMO Credit Card Balance Insurance, call 1-800-268-5962.

Where to find your form online, or how you can download a paper copy:


In Canada and the United States call:  1-888-252-1847

  • English-speaking representatives are available weekdays between 8 a.m. and 8 p.m. ET. 
  • French-speaking representatives are available weekdays between 8 a.m. and 5 p.m. ET. 


Medical Emergency: Call us from anywhere in the world if you need assistance during a medical emergency. 

We’re available 24 hours a day. 



Submit long distance charges to Canada Life for reimbursement.



Group Insurance:  If you have insurance through your employer: 


GroupNet, online:

  • Email us for assistance
  • Change address
  • Change beneficiary
  • Submit a claim
  • View coverage information


Send your claim by mail:

Winnipeg Benefit Payments
P.O. Box 3050 Station Main
Winnipeg, Manitoba
R3C 0E6

Reach out to our customer service when you want to make a claim:


Information you’ll need to provide when you call us:

  • Policy number
  • Name of insured, beneficiary or beneficiaries
  • Cause of critical illness or death
  • If it’s a life insurance claim, place of death


Given the current situation and the possibility of delays in postal services, we encourage you to use our online services.  Submit a claim.



If you have to send us a paper form, please send it, along with any accompanying information or receipts, via our secure forms submission page rather than by mail.


Instructions:

  1. Fill out and sign the form.
  2. Gather original supporting documents
  3. Send everything to the address indicated on the form



Important:

  • Keep copies of all correspondence for at least 12 months.
  • Originals will not be returned.



Medical Claims



Certain expensive drugs, or drugs more likely to be misused, require prior authorization from Desjardins Insurance before you can be reimbursed.



Additional Forms:



Death:  This form is filled out by the beneficiaries when a plan member or a dependent dies. Death Form

Important:  Each beneficiary fills out their own claim form. If there are no designated beneficiaries, the form is filled out by the executor.



Travel:  Get help to find the right claim form External link. Opens in a new window. for:

  • Emergency Health Care or Accident
  • Trip Cancellation
  • Baggage
  • Emergency Return Trip, etc.


Travel Insurance Form

Claims:  To report a claim, follow these 3 general steps:

  • STEP 1: In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.
  • STEP 2: Report your claim within 30 days by completing a claim form.
  • STEP 3: Send all original bills within 90 days from the day of emergency (don't forget to make your own copies).



Emergency Assistance for Visitors to Canada:

  • 1-833-886-1069 toll free



Canada/USA: 

  • 1-519-945-1069 (collect call)



Emergency Assistance for International Students: 

  • 1-833-886-1070 toll free



Canada/USA:

  • 1-519-945-1069 (collect call)


For Online Claim Submission visit:  https://manulife.acmtravel.ca



Mail all original documents to:

Active Care Management

PO Box 1237, Station A

Windsor, ON, N9A 6P8


https://www.visitorsinsurance.ca/pdf/dtgi_visitors_claim_form.pdf

Customer Service:  Investment & Individual Insurance

  • Telephone Within North America: 1 800 561-1268
  • Telephone Outside of North America: 1+ (613) 548-1881
  • Fax: 1 800 419-4051
  • Monday to Friday, 8:00 a.m. to 8:00 p.m. EST
  • Email: insurance@empire.ca or investment@empire.ca


Group Benefits:

Three ways to claim for healthcare and dental expenses covered by your group benefits plan:

  1. At your provider’s office.
  2. Online and mobile
  3. Mail it


Group Life Claim Form:


Contact us

Customer Service - Life Insurance and Critical Illness



Travel Assist 24-Hour Emergency Hotline:



Group Benefits Plan Member Services and Claims



Health claims:



Dental claims:



Life Insurance & Disability claims:



Group Administrations & Web Services:



Fraud Investigations & Risk Management:



EZClaim Online

Submit an EZClaim through your Equitable account to get the fastest claims processing available.

  • Sign In
  • Click Submit EZClaim
  • Fill out the interactive form
  • Attach your receipt
  • SUBMIT



The Fastest Payments are processed with EZClaim Online. Most claims are processed within three business days; some are processed in as little as 24 hours.



EZClaim Mobile

Submit claims from your smartphone with the new EZClaim 2.1 Mobile App! Available for iPhone®, iPad®, AndroidTM and BlackBerry®.

  • Download the App
  • Sign in OR activate your Equitable account
  • Fill out the interactive form
  • Snap a pic of your receipt



Mail Claim

If you are not inclined to use an EZClaim option you can mail your claim instead. Be sure to include related receipts or your claim will not be processed.  Download the appropriate claim form:



Payments for mailed claims are processed more efficiently when you sign-up for direct deposit. 

Health Claims - Mailed in

Equitable Life of Canada
One Westmount Road N.
PO Box 1604 Stn. Waterloo
Waterloo, ON N2J 0A7

Dental Claims - Mailed in

Equitable Life of Canada
One Westmount Road N.
PO Box 1605 Stn. Waterloo
Waterloo, ON N2J 0A8

Submitting a claim:

  • Call our toll-free claims number at 1-800-828-1540 to report the death.
  • Our hours of operation are 8 a.m. to 8 p.m. ET Monday to Friday.
  • A claims customer service representative will help you complete your claim. 



To do this, they will need:

  1. the name of the insured
  2. the date
  3. cause of death
  4. the name, address, and telephone number of the person who should be contacted


Then, we will send you a claim package to complete.


To submit a claim, the beneficiary needs to complete a claimant’s statement and provide a certified death certificate (medical authorization will also be required on contestable claims). If the death is due to an accident or homicide, the beneficiary should also provide a copy of the police report and/or the coroner’s report. Additional medical information may be necessary on contestable claims (be sure to complete the names/addresses of the physicians who attended or prescribed for the deceased during the past 5 years).


A claimant’s statement contains two sections; one section is for information about the deceased and the other section is for medical information (used for contestable claims). All beneficiaries (or executor/trustee/guardian if applicable) must complete a claimant’s statement. 


Most funeral homes will help the family of the deceased obtain a certified death certificate. You can also apply for this document on the deceased’s provincial or territorial government website. Certified death certificates have either a raised seal or a multicolored signature seal from the city or province that issued the certificate. In addition, the original death certificate should contain the signature of an appropriate officer of the county, city or state.

Humania Assurance offers individual and group insurance..  Details for filing a claim is found below.



Individual Insurance: 



Option 1: Contact the customer service

  • From Monday to Friday between 8 am and 5 pm at 1-877-987-3076.
  • Have your policy number to speed up the processing of your application.



Option 2: Provide the following documents



If you are the beneficiary or the liquidator:

  • Complete the Claimant's Statement
  • Attach the proof of death (death certificate from the funeral home or death certificate of civil status)



If you are not those persons:

  • Complete the Notice of Death
  • Attach the proof of death (death certificate from the funeral home or death certificate of civil status)



If the insured amount is more than $50,000:



If the policy was purchased less than two years ago:



Send us your documents

  • Please note that only original versions are required for authorizations for disclosure of information.
  • By email at claims@humania.ca
  • By fax at 1-877-660-2519
  • By mail:

Humania Assurance Inc.

1555 Girouard Street West, P.O. Box 10000

St-Hyacinthe Quebec

J2S 7C8





Group Insurance: 



Option 1: Contact the customer service or complete the Notice of Death

  • Customer service from Monday to Friday between 8 am and 5 pm at 1-877-987-3076.
  • Have your policy number to speed up the processing of your application.
  • You can also complete the Notice of Death.



Option 2: Provide the following documents

  • Complete the Claimant's statement
  • Attach the proof of death (death certificate from the funeral home or death certificate of civil status)



If the insured amount is more than $50,000:



If you have been insured for less than a year:



Send us your documents

Please note that only original versions are required for authorizations for disclosure of information.

Humania Assurance Inc.

1555 Girouard Street West, P.O. Box 10000
St-Hyacinthe Quebec
J2S 7C8



It is recommended to transmit all personal sensitive information through secure electronic channels or mail. We invite you to use the web process on this site whenever possible.



To submit a claim, please review your options below.



Online: Monday-Friday 24 hours - Submit a Claim



Other ways to file a claim: Contact your financial advisor 

  • Your financial advisor will guide you through the claims process to make things as simple as possible.
  • You will find your advisor's name and phone number on your insurance contract or by logging in to My Client Space.
  • Log in to My Client Space



Contact Customer Service



  • Contact us - We will assist you on how to proceed with your claim
  • Complete a PDF form - Complete the necessary forms and return them with any required documentation 

Please refer to the specific type of insurance product you have to ensure that the proper steps are taken and your claim can be processed quickly.



Toll-free number 1-800-846-5970

Email us at claimsdepartment@ivari.ca 

Online: Claim online



Once you have reported your claim, a claims adjudicator will contact you within 24 hours to let you know exactly which forms you will need to complete.



Universal Life Insurance Claims



You can report a claim in one of the following ways: Submit an online claim, by phone at 1-800-846-5970 or email at claimsdepartment@ivari.ca, with the following information so we can begin the claims process.



For Life Claims:

  • Policy number
  • Insured’s first and last name
  • Cause of death (accident or illness)
  • Date of birth
  • Country of death (this is important!)



For Living Benefits Claims On A Universal Life Insurance Policy



For Occupational Disability Claims:

  • Policy number
  • Date the insured stopped working
  • Cause of occupational disability



For Critical Illness:

  • Policy number
  • Date the insured stopped working
  • Type of critical illness



For Waiver Of Premium Claims:

  • Policy number
  • Insured’s first and last name
  • Date the insured stopped working
  • Cause of disability



Term Insurance Claims



You can report a claim in one of the following ways: Submit an online claim, by phone at 1-800-846-5970 or email at claimsdepartment@ivari.ca, with the following information so we can begin the claims process.



For life claims:

  • Policy number
  • Insured’s first and last name
  • Cause of death (accident or illness)
  • Date of birth
  • Country of death (this is important!)



For Wavier of Premium claims:

  • Policy number
  • Insured’s first and last name
  • Date the insured stopped working
  • Cause of disability





Critical Illness Protection Claims



You can report a claim in one of the following ways: Submit an online claim, by phone at 1-800-846-5970 or email at claimsdepartment@ivari.ca, with the following information so we can begin the claims process.



  • Policy number
  • Insured’s first and last name
  • The diagnosis
  • The date of the diagnosis
Group Insurance



3 quick ways to submit your claim for medical and paramedical care, including prescription drugs, dental care and vision care:

  1. Online - Submit online
  2. On the La Capitale mobile app
  3. Directly at the pharmacy or the dentist's office 



Contact details:

  • Contact us 1-800-463-4856
  • Monday to Thursday 8:30 a.m. to 8:00 p.m.
  • Friday 8:30 a.m. to 5 p.m.
  • Saturday 9 a.m. to 12 p.m.
  • Holiday Schedule



Individual Life and Health Insurance



There are 3 simple ways to make a claim at La Capitale:

  1. Send signed documents by mail to the following address: 
    P.O. Box 16040 Quebec QC G1K 7X8
  2. Call our Customer Service department at 1-866-227-2606
  3. Contact your Financial Security Advisor
Group Insurance





Individual Insurance



Contact Orange Insurance, our claims customer service representative will help you complete your claim.


Call our toll-free claims number at 1-800-565-6248 to report the death.

Our hours of operation are 9 a.m. to 4 p.m. ET Monday to Thursday.


They will need:

1.    The name of the insured 

2.    The date and cause of death

3.    The name, address, and telephone number of the person who should be contacted. 


Then, we will send you a claim package to complete.


Questions?  Orange Financial FAQ

Make a Travel Claim:

Report a claim - Call us first to make a claim request.  Knowledgeable claims and service advisors are available to you.


Medical and Travel emergency


Note: If a medical emergency prevents you from calling before receiving treatment, we ask that you (or someone else on your behalf) call us at the earliest opportunity.


Trip Cancellation

Let us know you have cancelled your trip, call your travel agent, airline, tour operator or carrier to cancel your trip no later than one business day after the cause of cancellation—and then call us.


  • 1-800-263-8944 (Toll-free from Canada & U.S.)
  • Mon-Fri: 7:30 am-8:30 pm, Sat: 9 am-5 pm ET


Whether you have a new claim or questions about an existing claim, representatives will work with you to make things as easy as possible.


Call us to make a life insurance claim:

What to Do When a Loved One Passes Away - Dealing with such an emotional situation is difficult. You can count on us to make the claims process as easy as possible.


Follow these steps:

  • Locate the health insurance policy, if possible.
  • Call us as soon as possible.
  • Complete and send in all required documentation.
  • Express Service for Claims up to $100,000


Term, Permanent and Universal Life Insurance


Guaranteed Acceptance Life Insurance


Personal Accident Insurance


What to Do if You Have a Claim for Disability, Critical Illness, Long-Term Care Insurance or Hospital Insurance

Dealing with a health issue or disability can be stressful. We’re here to help support you and make things as easy as possible. If you have a critical illness policy with RBC Insurance, remember you can get an expert medical opinion from a world-renowned specialist from Best Doctors‡ who can review your medical records to confirm your diagnosis.


Follow these steps:

  1. Locate the health insurance policy, if possible.
  2. Call us as soon as possible.
  3. Complete and send in all required documentation.

Locate the health insurance policy, if possible.


Call 1-877-519-9501

Mon-Fri: 8am-5pm, ET



Life Insurance


Individual Insurance: Life Insurance, Critical Illness Insurance, Credit Insurance

1-800-565-4550

Monday to Friday: 8:30 a.m. to 5 p.m.


Submitting a Claim
  • In order to log in, go to ssq.ca. ...
  • Enter your username and password and click Login. ...
  • Once you've logged in, under Group Insurance, select the shortcut Submit a claim.
  • Click Submit a claim.
  • Choose the type of treatment you want to submit a claim for from the categories in the shaded rectangle.
  • Complete the form.
  • Up to 5 treatments may be claimed from a service provider. This may be done in the Type of treatment section at the bottom of the form.
  • When done, click Confirm.


Learn more.

How to Submit a Claim - Click here.



To make a claim please contact us using an online form. We will send you the appropriate forms to be completed.

Please note that doctors may charge a fee to complete certain forms. The person making the claim is responsible for any fees for this information.


The completed claim forms and supporting information must be sent to the Administrator at the following address:


Specialty Life Insurance
8000 Jane Street
Tower A, Suite 101

Concord, ON L4K 5B8


Policy must be in effect on the date of loss. You must send the completed claim form and documentation to the Administrator within one year of the date a claim arises under this policy.

Submit & Track a Claim: Click here.



Customer Care Centre call 1-877-SUN-LIFE (1-877-786-5433)

Monday to Friday, 8 a.m. to 8 p.m. ET.


Submit a claim online

  1. Sign in to mysunlife.ca.
  2. Under Benefits, click my claims.
  3. If you see the header Submit a claim, you can submit a claim online.
  4. Choose the claim type that you need (such as paramedical or vision) and follow the steps to submit.



For life insurance or accidental death and dismemberment (AD&D) claims:

Call us at 1-800-361-2128 Monday to Friday, 8 a.m. to 8 p.m. ET.


For critical illness insurance claims:

Call us at 1-800-669-7921 Monday to Friday, 8:30 a.m. to 5 p.m. ET.


For disability insurance claims:

Call us at 1-800-361-6212 Monday to Friday, 8 a.m. to 8 p.m. ET.


Are you with the Public Service Health Care Plan (PSHCP) or the Pensioners’ Dental Services Plan (PDSP)?

Call 1-888-757-7427 Monday to Friday, 6:30 a.m. to 8 p.m. ET.

Claims online: Submit Online



To file a claim, please Report a Claim or contact our Claims Customer Care by phone 1-877-902-3343 or by email claimscustomercare@edgebenefits.com


Once a claim is reported, our Claims Department will send out the claim package and start the claim process.

What is the contact number for an Out of Province claim?
If medical treatment during a trip is required, you must contact Allianz Global Assistance immediately at one of these numbers:


If you have our standard travel policy - when calling Allianz to report your claim, quote ID number 5061
If you have "Travel Plus" annual policy - when calling Allianz to report your claim, quote ID number 5439


 Who do I contact for an inquiry about a Green Shield claim?
For Health & Dental claims inquiries and specific claim forms, contact Green Shield Customer Service at 1-888-711-1119 or online at www.greenshield.ca


Where do I submit a Green Shield claim?
All Health & Dental original paid receipts, prescriptions and authorization forms must be sent directly to Green Shield. Mailing instructions are indicated on the Claim Submission Form. You can find these forms online at www.greenshield.ca

Traveance claims: https://www.travelance.ca/claims/


When you call to report a claim, expect to provide the following information: contact details, policy information and the nature of the claim.


Obtain a claim form(s):


Once a claim (including all necessary documentation) is received, the insurance company will begin the review process.


During the review process, the insurance company reviews the confirmation of coverage and policy wording and the validity of the claim is assessed.


You will be notified of the claim outcome by mail.

UV Claim Forms: Claim Forms

Support: How to submit a claim



The head office:

142, rue Heriot
Drummondville (Quebec) J2C 1J8



Contact details:

Phone: 819 478-1315
Toll free: 1 800 567-0988
Fax: 819 474-1990
Email: info@uvassurance.ca



Business hours:

Monday to Thursday: 8:30 a.m. to 5 p.m.
Friday: 8:30 a.m. to 4 p.m.

Individual Life & Critical Illness Claims



Questions about your individual policy?

Contact Customer Service at 1-800-263-6785 or lifecustserv@wawanesa.com



We encourage group plan sponsors and members to use our online self-service options at Group Benefits Online.


Group Life:

Group Customer Service

  • Call toll-free: 1-800-665-7076
  • Hours of Operation: Monday - Friday 7:30 a.m. to 7:30 p.m. Central Time


Group Life, Disability & Critical Illness Claims


Group Health & Dental Claims
Claim inquiries can be submitted through the Contact Us section of the Plan Member Online Claims website.
Claim forms can be submitted through Plan Member Online Claims or mailed to the address below:



Wawanesa Life
P.O. Box 1606
Windsor, ON N9A 6W1


Talk with an Agent

We are available 7 days a week, from 9am to Midnight. Our trained agents are here to help. Contact us today.

TALK WITH AN AGENT

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